First responders are faced with a myriad of stressors that go beyond what the general population may experience. The phrase “fit for duty” for first responders has historically only accounted for good physical health for the duties related to one’s job. However, recent evidence-based research indicates that maintaining one’s behavioral health is equally important.
The effects of first responder stress events can factor in behavioral health issues such as post-traumatic stress disorder, substance abuse, and depression. Resources available today address the unique stressors related to first responders and build on the strengths of first responders, including a sense of belonging, support from one another and a strong sense of purpose.
Employee Assistance Program
The Employee Assistance Program (EAP) provides free and confidential assessment, short-term counseling, prevention, education, and referral services for you and your dependents. A trained counselor is available 24/7, 365 days of the year to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle. Simply call the toll free number or visit the website.
UNIFORM FIRE & POLICE CONTACT
Integrity Employee Assistance at (915) 593-5676
1600 Lee Trevino C#7 and 5758 N. Mesa
Website: www.wellconnectcounseling.com
NON-UNIFORM EMPLOYEES CONTACT
Deer Oaks EAP Services at (866) EAP-2400 or (866) 327-2400
Relay Texas: TTY to Voice (800) 735-2989
Website: www.deeroakseap.com
Services Offered:
- Assessments, Guidance & Solutions
- Short-Term Counseling
- Crisis Intervention
- Community & Health Plan Referrals
- Employee Wellness Training
- Online Tools, Tips, & Videos
- Health & Wellness Education
- Legal & Financial Consultations
- Work/Life Balance Coaching
- Child/Eldercare Resources
- Substance Abuse Services
Peer Support Program
The Peer Support Program provides employees with the opportunity for immediate peer support and assistance through times of personal or professional crisis. Specially trained fellow employees (Peer Supporters) work in conjunction with a designated Mental Health Professional (MHP).
Remember that reaching out for help or guidance on an issue is not a weakness in your character. We are here to assist you.
| Coordinator | ||
| Alex Miranda | 915-974-9051 | MirandaAJ@elpasotexas.gov |
| A-Shift | ||
| Raul Velez | 915-497-9644 | VelezRX@elpasotexas.gov |
| B-Shift | ||
| Carlos Rivas | 915-504-5152 | RivasCJ@elpasotexas.gov |
| Robert M. Franco | 915-637-9589 | FrancoRM@elpasotexas.gov |
| Oscar Salazar | 915-856-6397 | SalazarOX@elpasotexas.gov |
| C-Shift | ||
| Divenus Parker | 915-549-1451 | ParkerDX@elpasotexas.gov |
| tinyp63@yahoo.com | ||
| 40-Hour Support | ||
| Chris Escandon | 915-449-5815 | EscandonC@elpasotexas.gov |
| Ruben Aparicio | 915-996-5454 | AparicioRG@elpasotexas.gov |
| Wyatt Schmidt | 915-216-9414 | SchmidtWJ@elpasotexas.gov |
| Communications | ||
| Luz Happy | 915-855-2675 | HappyL@elpasotexas.gov |
| Claudia Nunez | 915-305-7479 | NunezCL@elpasotexas.gov |
| Chaplains | ||
| Ruben Flores | 915-474-9720 | Flores442@aol.com |
| Ramon Portillo | 915-346-4741 | ramongates@gmail.com |
| Sam L. Faraone | 915-309-6271 | FaraoneSL@elpasotexas.gov |
For CISM debriefing or information to become a peer supporter contact the PST Coordinator.
Emergence Health Network Establishes the Community Recovery Center (CRC.)
The CRC was specifically developed to address the emotional needs of the El Paso Community following the event on August 3, 2019. This center is for first responders who assisted our residents that day, and for any family or individuals who would like to speak to a behavioral health professional about their concerns regarding this tragic incident.
Community Recovery Center
- 8730 Boeing Drive, El Paso TX
- Monday – Friday
- 9 am – 6 pm
- Walk in’s welcome
- No appointment necessary but recommended
- Support services provided free of charge
EP FireWire 
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